I currently have gigabit internet service using a SB6 gateway, and have been having problems for a while now with the speed that I'm getting, my xfinity voice not working, and the router losing internet connection altogether until I reboot it which has been happening more frequently now. I normally have between 30 and 40 devices connected through a mix of wifi and ethernet at any given time. I also have 2 pods installed.
But when I called, they told me something about waiting exactly two weeks from when I called for an email and then I'd be able to get it. I really don't understand the situation. In the past I've never had any issues upgrading equipment, it would just be sent to my home and I'd return the old equipment.
Can someone explain the situation to me? Is there any way to upgrade as I've always done? I've tried troubleshooting the issues I'm having with my SB6, and there's no point in replacing it with another SB6 when the SB7 is out.
I appreciate any help I can get. XB7 allows for 2. Seems like a waste of time and energy to me, since comcast seemingly NEVER pushes anything near the levels they promise! So, will an XB7 be a true upgrade? And, if so, how will it accomplish any substantial speed enhancement? Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.
Did you mean:. Sign In. New XB7 Gateway. New Poster. Labels: Xfinity Internet Equipment. Diamond Problem Solver. Re: New XB7 Gateway. I am a Retired Official Comcast Employee We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark a post as the Best Answer! I have friends within Comcast and I've been trying to get my hands on the XB-7 modem myself here in Michigan. From everything I know, its not in mass-market yet, its getting rolled out in stages in different areas.
They said that it will be sometime in the 1st quarter of By March at the latest. I also heard from my friend and also a rep at the local Xfinity store that they should be getting some in about the 3rd week of January!I would like to replace my XB6; rental goes up next month, so I would like to upgrade if it is the same rental.
Xfinity customer service told me it was available at my local store after I drove to the store the rep. Xfinity is good about increasing prices but provide mediocre. I'm betting they sent you an XB6. That's what happened to me the last time I ordered an upgraded modem. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Sign In. Is the XB7 available? Silver Problem Solver.
I am not a Comcast Employee. I am just a customer, volunteering my time to help other customers here in the Forums. Was your question answered? Mark the post as best answer! Re: Is the XB7 available? I want one too. Xfinity xFi Gateway 3rd generation. Available only as a pro install right now as part of a limited market trial. Pro Not sure if it changed from the time the post was made. I am a Customer Expert volunteering my time to help other customers here in the Forums.
Set Up Port Forwarding on Your Xfinity Gateway
We ask that you post publicly so people with similar questions may benefit from the conversation. Mark the post as Best Answer! Thank you for that information. Regular Contributor. From the latest I heard, is that they just started the trials for the XB7 and they may not be fully available yet until about mid to late New Poster.Specs show that the modem has a maximum data throughput of 2.
The FCC certification docs show that it supports At this moment, we are unable to comment on the product which has not announced yet. Please stay tuned; we will update the Community as the information becomes available. I hope they launch the XB7, and they make it available to existing customers, not just new installs.
I would love to get something with a bit better range as the current XB6 just barely covers my house.
That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask! Turn on suggestions.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Resident Expert. Posts: Comcast now rolling out XB7 Gateway.
Does Rogers have any plans to offer the XB7 as well anytime soon? Labels: XB7. Message 1 of 3. Report Content Reply Reply 0 Likes. Posts: 1, Re: Comcast now rolling out XB7 Gateway. Hello, -G. Cheers, RogersMoin. Message 2 of 3. Report Content Reply Reply 1 Like.
Self-Install Kits and What to Know Before You Order One
Message 3 of 3.Xfinity Gateway Models We are always improving our equipment, and we recommend updating your device every two to three years in order to get the most out of your Xfinity Internet subscription. For specific details on all of our available Gateway models, please see below. Note: Looking for your Gateway model number? Its attractive design lends itself to being positioned in a central open area for best broadcasting.
CAT-iq 2. Using Third-Party Equipment Alternately, some Xfinity customers may wish to purchase and use third-party cable modems and Gateways. However, you will miss out on the full suite of Xfinity services.
Note: Before purchasing your own equipment, confirm it is approved for use with Xfinity services and can achieve the maximum capability of your subscribed speed tier. Additional Resources Troubleshoot your Xfinity Internet connection Discover how to personalize and manage home WiFi with xFi Learn about whole-home coverage with xFi pods View updated open source license information for certain Gateway models.You could use a stand-alone ax router such as this with a separate cable modem.
It looks like Comcast is coming out with an XB7 soon. It's supposedly already in testing in some areas:. Aside from WiFi6, the 2. Not to mention it'll have a power brick instead of an integrated power supply. Heard a rumor from a guy at the xfinity store that multi gig will launch with or shortly after the nation-wide launch of the XB7 for a "reasonable" upgrade fee to existing gig speed customers. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Did you mean:. Sign In. Which Frequent Visitor. Is there a list? Re: Which I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Meet the World’s Most Advanced Wireless Gateway Device
Was your question answered? Mark the post as Best Answer! So where within the provided links are the protocols? I see nothing mentioning Silver Problem Solver. There is no Xfinity support at this time. I am just a customer, volunteering my time to help other customers here in the Forums. Mark the post as best answer! New Poster.
Only time will tell I guess. All forum topics Previous Topic Next Topic. Visit Our Help Communities.Great digital experiences begin and end with great Wi-Fi, so when we set out to design our xFi Advanced Gateway, our goal was to create the fastest, smartest and most powerful Wi-Fi device on the planet. While there are currently no mass-market Wi-Fi connected devices capable of receiving Gig speeds over Wi-Fi, those devices are coming. In the meantime, the power of the xFi Advanced Gateway delivers ultimate performance to your connected home.
Check out the sidebar for more details. Click here to download. With xFi, setting up an xFi Advanced Gateway is as simple as plugging it in, scanning a QR code with our xFi app, and clicking through a few simple prompts.
Once online, in addition to ultra-fast Wi-Fi speeds, customers will have access to unprecedented control over their home Wi-Fi network, with the ability to set profiles for every member of the household, assign devices and decide what devices connect and when. The soft touch materials and neutral colors are designed to easily blend in to most homes. As of today, the xFi Advanced Gateway is available for our fastest speed tiers, from Mbps and up depending on the market.
This includes 1 Gig, which is now available in 26 of our markets, with more coming all the time. Going forward, the xFi Advanced Gateway is a device built for the future. As people connect more and more devices in their homes, and those devices increasingly use the cutting-edge technologies already built into the xFi Advanced Gateway, it will ensure that our customers are ready for whatever comes next.
Skip to Main Content Motion Settings. What are you looking for? Close Search What are you looking for? By Fraser Stirling Dec 06, More from Comcast Xfinity See More. Sky See More. Press Room See More.Top, Sides? I've gotten different answers from different Comcast reps especially offshore support out of India. Need this information for best placement.
Thank you very much. I was using it with the XB6 previously without issue. Lastly, the WPS button left and right arrow on each side is located on the rear, correct? A household member managed to hit the reset button on the XB6 which set everything back to factory defaults. Again, thanks. I wanted some feedback first to see if you might be aware of any issues it may cause in doing to.
Since the design again, this is simply conjecture on my part as the gateway isn't publicly available yet doesn't vary much from the XB6, I would assume the antennae are positioned similarly. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.
Comcast tests 2.5-Gig gateway
Did you mean:. Sign In. Frequent Visitor. Many thanks! The docs even at this time are limited for availability.
Lucky if you did. I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer! Many thanks for your help, greatly appreciated!Gigabit Internet + XB6 Advance Gateway From Xfinity!!!
Did you try repairing the Extender to the XB7? Thanks, Lyman. I just wanted to make sure. The way you worded it sounded like you tried but then had an issue.
Thank you, I will connect it and let you know if there are any issues. Sincerely appreciate the help! Where were they on the XB6? Best, Lyman. Again, the whole XB7 is so new, everything is limited as in information and even availability.
All forum topics Previous Topic Next Topic. Visit Our Help Communities.